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From Services to Experiences, Human-Centered Government Must Define Kuwait’s Next Phase of Reform - Times Kuwait
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From Services to Experiences, Human-Centered Government Must Define Kuwait’s Next Phase of Reform - Times Kuwait
By Sarah Al Sabah Government Advisor & Communication Strategist Special to The Times Kuwait Governments today are not judged only by the elegance of their policies; they are judged by the lived experiences they create for people. Citizens expect services to be as intuitive as the best private-sector platforms they use daily. When interactions with the government are confusing or time-consuming, trust erodes. When they are smooth, clear, and resp…
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