Fans Are Fuming After World Cup Tickets They Bought Through Resale Sites Fall Through
Fans reported canceled World Cup resale orders and missing transfers as StubHub and FIFA blamed technical problems and speculative sellers.
- Multiple soccer fans report that StubHub canceled World Cup ticket orders shortly before matches, leaving them without seats as resale prices surged to over $2,000 per ticket.
- StubHub blames FIFA's "poor technology infrastructure" and last-minute transfer restrictions, though industry experts suggest sellers often list tickets they do not own, betting prices will fall before the event.
- Bina Ramroop and Siobhan Sanders are among fans who faced sudden cancellations; Sanders received an email from StubHub referencing a refund request she never made.
- StubHub's FanProtect Guarantee promises replacement tickets or refunds if orders fail to arrive, but the policy allows the company to choose a refund at its "sole discretion" instead of providing seats.
- Industry observers identify "speculative sellers" as a longstanding issue, noting that similar ticketing problems affect other resale platforms including SeatGeek and Vivid Seats.
72 Articles
72 Articles
The Independent
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Rutland Herald
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Associated Press News
Fans are fuming after World Cup tickets they bought through resale sites fall through
The World Cup has been delivering thrills on the pitch, but fans have flooded social media with complaints about tickets that never arrived, orders canceled at the last minute and hours spent trying to sort out problems between FIFA’s ticketing system and outside resale platforms.
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