Exclusive-Indian consumer regulator escalates probe into Apple’s software warranty terms
The case centers on complaints that iOS 18 caused display problems and repair costs, with Apple saying its software terms match global industry practice.
- On Tuesday, the Central Consumer Protection Authority intensified its examination of Apple's software warranty terms, signaling dissatisfaction with the company's responses regarding alleged damage caused by a recent software update.
- Consumer complaints emerged after the software rollout allegedly caused display malfunctions, forcing users to pay "exorbitant amounts" for repairs because Apple's global software agreements are provided "without warranty of any kind."
- Citing the estimated cost to service damage to an iPhone 15 screen at $291, the CCPA alleges "charging consumers for issues arising from the company's own negligence violates the principle of fair trade."
- Apple is contesting the accusations, telling investigators its no-warranty clause aligns with industry standards like Sony and Samsung, and arguing the software underwent stringent testing before release.
- In India, where Apple's market share reached 9% last year, regulators could impose fines or force business practice changes, though such regulatory interventions remain unprecedented.
13 Articles
13 Articles
India Consumer Regulator Probes Apple Over iOS 18 Repair Costs
Apple is privately contesting the regulator's accusations, saying in an August letter seen by Reuters that providing no warranty on software is in line with global industry standards, and that iOS 18 had no systemic issues
India's consumer regulator has launched an investigation into glitches and warranty policies found in Apple's iOS 18. The Reuters report also suggests that the iPhone 18 Pro and iPhone Duo could face further difficulties after launch.
Apple under consumer regulator's scanner over iOS 18 update, warranty terms
India's consumer regulator has opened a detailed investigation into complaints linked to Apple's iOS 18 update and repair charges. The case also puts Apple's software warranty terms under scrutiny as authorities examine possible consumer rights violations.
Coverage Details
Bias Distribution
- 75% of the sources lean Right
Factuality
To view factuality data please Upgrade to Premium
