(Update: Statement From T-Mobile) T-Mobile Support's AI-Driven Future Comes at a Human Cost

(Update: Statement from T-Mobile) T-Mobile Support's AI-Driven Future Comes at a Human Cost

In this day and age, going digital seems to be the standard operating procedure for many companies. This includes invoicing, billing, and even customer service, most of which has gone the digital route. As a result, certain jobs are being lost as part of the digitization process. T-Mobile is among the examples as, according to a post on Reddit, the carrier has started laying off a bunch of employees. T-Mobile is laying off employees While T-Mobi…

Employee Reports Confirm T-Mobile is Making Big Changes

If you’ve been thinking about switching carriers or you’re currently with T-Mobile, there’s some news worth paying attention to. Employee reports suggest the carrier is undergoing significant workforce reductions, which could affect how you interact with customer service in the coming months. According to Phone Arena, T-Mobile employees at various locations have posted on social media about unexpected layoffs happening on January 20th. These are…