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easyJet Took Family to Wrong Country Where They Had to Sleep on Airport Floor
A British family was left stranded overnight at Split Airport after an emergency landing; easyJet refused compensation despite the delay ruining their holiday.
- A flight from Luton bound for Crete made an emergency landing in Croatia on August 13, and the replacement flight left Split at 1.45pm on August 14, delaying arrival.
- A member of the cabin crew fell ill, prompting easyJet to divert to Split Airport, Croatia, and Darren Rainey said, `It must have been 90 minutes and they turned around and said they were going to remove us all off the plane because they couldn't get anyone else`.
- Airport staff first pledged hotels but later advised customers to find rooms independently, leaving Darren Rainey, Stephanie Rainey and their three children without food as shops closed at Split Airport, Croatia.
- As a result, the Raineys missed nearly a day of their trip, arriving in Crete shortly before 6pm, and easyJet initially refused compensation before offering a refund after media contact.
- EasyJet apologised and said limited hotel availability hindered overnight support during the busy holiday season, while Darren Rainey said the ordeal upset him and ruined the start of the Rainey family's holiday.
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27 Articles
27 Articles
Bristol PostReposted by 
Wales Online
Wales OnlineeasyJet took family to wrong country where they had to sleep on airport floor
Darren Rainey and his family missed out on the start of their holiday
·Bristol, United Kingdom
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Coverage Details
Total News Sources27
Leaning Left2Leaning Right1Center21Last UpdatedBias Distribution88% Center
Bias Distribution
- 88% of the sources are Center
88% Center
C 88%
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