E-commerce shippers exploit USPS to dispose of undelivered packages

E-commerce shippers exploit USPS to dispose of undelivered packages

The U.S. Postal Service system for handling undelivered packages is a black hole for customers, who rarely get matched with a missing item, and a money pit for the agency because it absorbs the disposal cost when e-tailers refuse to accept return-to-sender packages, an inspector general’s report says.