Dutch regulator fines Uber $966 million for automating driver suspensions, document shows
- On August 17, The Dutch Data Protection Authority fined Uber €825 million for using automated systems to deactivate driver accounts without adequate notice, violating European data-protection rules.
- GDPR rules ban decisions made solely by computer algorithms when they significantly impact people's lives, requiring meaningful human review. The case concerns European incidents from 2020 to 2022 involving automated suspensions for suspected fraud or low customer ratings.
- Uber said it "strongly disagree with this decision and disproportionate fine" and will appeal. The company stated current policies include human reviews and opportunities for drivers to dispute suspensions.
- The regulator maintained that "Uber has also violated the right to be informed," imposing the second-largest penalty ever under the General Data Protection Regulation, trailing only Meta's €1.2 billion fine from Ireland in 2023.
- Stemming initially from a French complaint, the case fell to The Dutch Data Protection Authority because Uber's European headquarters are in the Netherlands, establishing jurisdiction for the multi-year investigation.
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The travel agent Uber has for years automatically blocked accounts of drivers without informing them. The Dutch data protection authority now imposes a record fine on the US company.
The Dutch Data Protection Authority (AP) has fined the US ride-hailing company Uber €825 million (19.9 billion crowns) for using automated systems to deactivate driver accounts without properly informing them. The company violated the European General Data Protection Regulation (GDPR). The fine is the second highest penalty imposed under the GDPR.
Uber risks a fine of 825 million euros in the Netherlands for the use of automated systems in the decommissioning of the accounts of some drivers. The sanction, which has not yet been officially announced, would have been decided by the Dutch Data Protection Authority (DPA) and, according to the Financial Times, could become the second [...] The article Uber, fine of 825 million in the Netherlands: "Accounts of drivers disabled with automated sy…
According to the US platform, based in Amsterdam, the Dutch Data Protection Authority (DPA) has examined "old practices, abandoned for several years".
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