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'Don’t buy these popular Christmas presents' warns expert

This year, consumer experts warn that under UK consumer law personalised or made-to-order items lose standard change-of-mind return rights at the point of personalisation.
Because a tiny checkout change reclassifies an item, a small tweak like engraving a name or uploaded personal photos can void refund rights, with the exclusion buried in retailers' small print for made-to-order/bespoke items.
Among affected items are photo calendars, custom mugs and personalised books, while bespoke home décor like neon lights and monogrammed cushions is exempt from change-of-mind refunds.
Retailers can refuse returns, though some offer goodwill; consumers may be protected by Section 75 credit card protection for faulty or damaged items, while some social-media sellers know they do not have to accept returns.
Before you personalise, check retailer returns policies, preview designs, and double-check spelling to avoid non-refundable mistakes, experts including Joe Lytwyn advise shoppers.

Insights by Ground AI