Delta Air Faces Class Action Lawsuit For Trying to Deceive Passengers Who Bought a Fully Refundable Ticket to Accept an Expiring e-Credit

Delta Air Faces Class Action Lawsuit For Trying to Deceive Passengers Who Bought a Fully Refundable Ticket to Accept an Expiring e-Credit

Delta Air Lines is using ‘dark patterns’ to deceive passengers who purchased fully refundable tickets at a premium to accept an expiring e-credit that allows the Atlanta-based carrier to profit unjustly from its deception, a new class action lawsuit against the airline alleges. The lawsuit is being brought by a New York City resident, appropriately named Svetlana Sky, who believes that the claim against Delta could easily exceed $5 million for p…