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Crisis workers set to be deployed to some Toronto subway platforms in November

On Nov. 15, the City of Toronto will begin a pilot deploying crisis workers to some TTC Line 1 subway platforms, including Spadina, Union and Bloor-Yonge stations.
After a series of violent incidents on the TTC, including a late-August double stabbing, TTC special constables received more than 1,000 calls about someone in crisis in 2024.
TCCS teams will be stationed round-the-clock at Spadina, Union and Bloor-Yonge and respond across Line 1 via the SafeTTC app, TTC staff, or by calling 211, trained in mental-health support.
The city says the pilot will help free up police officers and Mayor Olivia Chow hopes Toronto City Council will support funding in the upcoming budget to improve rider safety.
The pilot will be reviewed by Toronto City Council next month, with a cost of $540,000 in its first year and TCCS launched city-wide in 2024.

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Staff from the Toronto Community Crisis Service at Spadina, Bloor-Yonge and Union stations will provide support to people experiencing mental distress throughout the downtown “U” of Line 1.

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