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Toronto Councillor Wants TTC to Start Giving Back Money to Riders Facing Delays of 15 Minutes or More

Councillor Brad Bradford proposes a refund program for TTC riders delayed 15 minutes or more to boost accountability and customer service, mirroring GO Transit policies.

Summary by CTV News
A Toronto councillor wants the city’s transit system to launch a “money-back guarantee” for riders who experience delays of 15 minutes or more.

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Toronto councillor wants TTC to start giving back money to riders facing delays of 15 minutes or more

A Toronto councillor wants the city’s transit system to launch a “money-back guarantee” for riders who experience delays of 15 minutes or more.

·Canada
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City NewsCity News
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Councillor calls for TTC money-back guarantee for system delays

One city councillor is calling for a money-back guarantee if there’s a delay of 15 minutes or more on the TTC. Brad Bradford says under his “back-to-basics, customer-first approach,” TTC riders would get a refund when their trip is significantly delayed, similar to what is in place for GO Transit riders. Bradford, a mayoral candidate, […]

·Toronto, Canada
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City News broke the news in Toronto, Canada on Thursday, December 11, 2025.
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