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CommBank Services Restored Following Major Outage
More than 7,000 customers reported inability to access accounts during the midday outage, affecting both the website and app, with no cause yet disclosed.
- On Thursday, Commonwealth Bank's online banking and app were taken offline, with more than 7,000 reports logged to DownDetector between 12pm and 12.30pm AEST.
- The bank described the disruption as an `issue` and did not disclose the cause, a Commonwealth Bank spokesperson said shortly before 1pm AEST, while the bank's website posted urgent notices and apologies.
- Customers reported being locked out and unable to make urgent payments, with two-factor authentication codes sent to the app blocking logins and one saying `couldn't even buy groceries`.
- CommBank says services and ATMs are being restored and apologised for the inconvenience, while some ATMs were offline and some bank branches began shutting for the day.
- Outages peaked at 7,137 shortly after midday, affecting Victoria and Sydney, while Commonwealth Bank posted a $10.1 billion profit in 2025, highlighting its scale.
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