US EditionBelgian Court Tells Ryanair to End some Pricing Practices
The court found Ryanair's price displays and bundled fares misleading, ordering changes within three months or daily penalties of €5,000 per violation.
- On January 28 the court ordered Ryanair, Irish low-cost airline, to end several illegal practices within three months or face €5,000 daily penalties.
- Testachats and Euroconsumers sued after alleging Ryanair's website and mobile app hid component prices and pushed pricier bundled packages.
- Specific examples examined by judges included unlawful advertisements with false reference prices, urgency messages like the website message 'only 5 seats left at this price', and bundled Basic, Regular, Flexi Plus, and Plus fare packages hiding hand luggage and checked baggage pricing.
- Ryanair responded that it welcomed the partial dismissal and said it was pleased the court confirmed it can charge extra for carry-on luggage, with Dara Brady calling the policy compliant with EU law.
- Looking beyond the ruling, groups say these practices affect how consumers shop for flights, with Testaankoop saying the Commercial Court's ruling dates from last week and consumer advocates warning pressure tactics hinder passengers from comparing rival fares.
16 Articles
16 Articles
Belgian Court Orders Ryanair to Halt Illegal Commercial Practices
A Belgian court has ordered the Irish airline Ryanair to cease several commercial practices deemed “illegal” within three months or face financial penalties. The targeted practices include pressuring customers to book quickly by suggesting flights are nearly full, as well as pushing bundled options—covering seat selection, baggage, and other services–—without clearly disclosing the price of each component. The consumer protection organisation Te…
Ryanair given three months to end 'illegal' practices
A Belgian court has ordered Irish airline Ryanair to end several commercial practices deemed "illegal" within three months or face financial penalties, according to a copy of the ruling obtained Tuesday by AFP.The practices targeted include pressuring customers to book quickly by suggesting flights are nearly full, as well as pushing bundled options -- covering...
A consumer association criticises the air company in particular for the incentive to buy a ticket quickly, giving the impression that the flight will soon be complete The company
Court rules several booking practices, including misleading urgency claims, false discount prices, breach consumer protection laws - Anadolu Ajansı
Commercial Court rules that some practices used during online booking process by Ryanair are unlawful
The Commercial Court in Brussels has ruled that several practices used by the Irish airline Ryanair during the online booking process on its website are unlawful. The consumers’ association Testaankoop reports that the court has ordered Ryanair to either change its ways or face a 5,000-euro-per-day penalty charge.
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