Leicester Firm Broke the Law over Customer Charges

Leicester firm broke the law over customer charges

The retailer had automatically added paid extras onto orders without asking customers first

CMA orders Marks Electrical to refund customers over pre-selected extra charges

The Leicester based Marks Electrical retailer must refund nearly 40,000 customers and pay a fine after it automatically opted customers into additional paid services.Competition and Markets Authority (CMA) orders around £600,000 to be repaid to customers – an average of £15 per person • Marks Electrical also fined £720,000 for breaking consumer law • Action is part of the CMA’s work to clamp down on illegal online pricing practicesThe Competitio…