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Citizens drop in priority
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Citizens drop in priority
The focus of digital government has shifted with citizen experience dropping in priority, says an expert. Dean Lacheca – an analyst at technology advisory firm Gartner – says operational efficiency is now the primary driver for governments. “This shift is evident in the growing appetite for AI, where discussions increasingly centre on productivity, automation and workforce effectiveness,” says Lacheca. Dean Lacheca (supplied) Gartner research s…
·Glebe, Australia
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