Chick-fil-A rules out AI drive-thru ordering as fast-food rivals embrace technology

Chick-fil-A on whether AI will take over its drive-thru as rivals embrace new tech

Chick-fil-A CEO Andrew Cathy says the chain won’t use AI for drive-thru orders, bucking a major fast-food trend as the fast-food eatery emphasizes human interaction for “hospitality.”

SCIENCE & TECH: Chick-fil-A on whether AI will take over its drive-thru as rivals embrace new tech

Chick-fil-A is bucking a growing fast-food industry trend, with CEO Andrew Cathy saying the chicken chain does not plan to use artificial intelligence to take customers’ drive-thru orders. While Chick-fil-A is exploring potential uses for AI behind the scenes, Cathy told CNBC that the company wants to preserve human interaction in its drive-thru lanes even as competitors increasingly experiment with automated ordering technology. “From our exper…

Chick-fil-A rules out AI drive-thru ordering as fast-food rivals embrace technology

Chick-fil-A is rejecting AI for drive-thru ordering, with CEO Andrew Cathy saying human interaction remains central to the fast-food chain's hospitality.