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South East Water Lifts Tunbridge Wells Boil Water Notice

South East Water ended the boil notice after fixing treatment issues at Pembury, affecting 24,000 properties; customers will be compensated for the disruption, the company said.

  • On Friday, South East Water lifted its boil water notice for about 24,000 homes and businesses in and around Tunbridge Wells after changing treatment processes, flushing the network and taking samples.
  • At Pembury Water Treatment Works, SEW said a disinfection problem arose after the natural make-up of wells and springs around Pembury changed suddenly, causing the final supply to miss strict regulatory standards despite bacteria sampling results showing no contamination.
  • From 30 November until 4 December, properties faced water loss, prompting bottled water collection and boiling, before SEW restarted Pembury on December 3, and KCC stood down its incident response.
  • SEW said affected customers will receive compensation, apologised and promised a full review, while the Environment, Food and Rural Affairs Committee and public water regulator will scrutinise its actions next year.
  • Kent County Council's leader Linden Kemkaran said the six-day outage disrupted schools and care homes in Tunbridge Wells and local businesses, vowing to press for fair compensation and a full probe into recent failures.
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11 Articles

The IndependentThe Independent
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The Independent (US)The Independent (US)
Lean Left

Tap water now safe for thousands of Kent residents after recent ‘boil notice’

Around 24,000 homes and businesses were affected by water quality issues

·London, United Kingdom
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Evening StandardEvening Standard
+3 Reposted by 3 other sources
Center

Boil water notice lifted for tens of thousands of properties in Kent

South East Water said people can be sure their tap water is now safe.

·London, United Kingdom
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ITV broke the news in London, United Kingdom on Friday, December 12, 2025.
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