US EditionFTC takes Amazon to court, alleging deceptive Prime practices
The FTC alleges Amazon used deceptive tactics to enroll millions in Prime without clear consent, with a complex cancellation process, potentially violating consumer protection laws.
- The Federal Trade Commission alleges Amazon used manipulative 'dark patterns' to trick consumers into enrolling in automatically renewing Prime subscriptions.
- The FTC complaint states Amazon deliberately made canceling Prime subscriptions much harder than enrolling, with a 'labyrinthine' cancellation process intended to deter customers from following through.
- The FTC is seeking penalties, monetary relief, and injunctions requiring Amazon to change its allegedly deceptive subscription practices.
229 Articles
229 Articles
The FTC accused Amazon of cheating millions of customers to subscribe to Prime and make it difficult to cancel. The trial could last up to 4 weeks
Did Amazon trick people into joining Prime?
Arguments are set to get underway Tuesday in a case brought by the Federal Trade Commission against Amazon, focusing on how the retailer convinced shoppers to sign up for Amazon Prime and the obstacles it allegedly created to exit that loyalty program. The FTC alleges Amazon tricked nearly 40 million customers into signing up for Prime, then made it challenging to cancel their subscriptions—a violation, the agency says, of consumer protection l…
Did Amazon deliberately make Prime cancellations difficult? Jury to weigh deception claims
A federal trial beginning in Amazon’s hometown this week is set to examine whether the online retailing giant tricked customers into signing up for its Prime service and made it difficult to cancel.
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