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All GP surgeries in England must offer online booking from today

Doctors warn the new system may cause a surge in requests without enough safeguards or staff, despite government pledges of 8.5 million extra appointments over three years.

  • Starting Wednesday, October 1, all GP practices in England are required to provide access to their online consultation services from 8:00 am until 6:30 pm, Monday through Friday.
  • This update was introduced following the government’s announcement earlier this year regarding the 2025-2026 GP contract, aiming to ease the daily rush for appointment bookings at 8am.
  • Patients can submit appointment requests, inquiries, and details about their symptoms via online platforms during the day, while urgent needs and in-person consultations remain accessible by telephone or face-to-face visits.
  • The government has invested an extra £1.1 billion in general practice and hired 2,000 new GPs to support this digital shift, which many practices have already implemented successfully.
  • The British Medical Association has opposed the plan, citing missing safeguards and staffing concerns, while ministers have urged cooperation and vowed to proceed with the reforms.
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The Telegraph broke the news in London, United Kingdom on Monday, September 29, 2025.
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