Dallas-Based Southwest Tops New Satisfaction Study; Fort Worth’s American Airlines Trails Peers

Dallas-based Southwest tops new satisfaction study; Fort Worth’s American Airlines trails peers

It’s a tale of two North Texas giants. Dallas-based Southwest keeps its crown in customer satisfaction, but American Airlines misses the mark in every category.

SOUTHWEST AIRLINES RANKED FIRST BY JD POWER IN CUSTOMER SATISFACTION AMONG ECONOMY TRAVELERS FOR FIFTH CONSECUTIVE YEAR

/PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) has been named #1 in Customer Satisfaction among Economy Passengers in the JD Power 2026 North America...

JetBlue and Southwest are flyer favorite airlines again this year

Airline satisfaction was up overall in the last year, but signs of trouble for carriers are on the horizon.

This Is the No. 1 Airline for Economy Flights in North America for 2026, According to JD Power

JetBlue, Delta, and Southwest top new rankings across first class, premium economy, and economy cabins.Looking out at an airplane wing.Credit: Alessandra Amodio/Travel + LeisureOverall passenger satisfaction with airlines in North America was up this year, according to new data from consumer insights firm JD Power.In total, passenger satisfaction rose eight points compared to 2025, driven in part by a 17-point increase in satisfaction among firs…

JetBlue, Delta and Southwest lead in JD Power 2026 rankings

From rising airfare costs to long security lines, the past year has been full of travel surprises. So, it might be surprising to hear that airline customer satisfaction has risen, according to a new report from major consumer analytics firm JD Power.Its annual ranking of the top North American airlines surveyed customers over the past year about their experiences in each of the key cabins: first- and business-class, premium economy and economy. …