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AI Learns to Sort City Hotline Complaints It Has Never Seen Before
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AI Learns to Sort City Hotline Complaints It Has Never Seen Before
Every day, megacities receive an avalanche of citizen complaints. In China, the 12345 Citizen Service Hotline alone funnels tens of thousands of telephone calls, WeChat messages, web forms, and app submissions into a single stream of civic demand. Turning that torrent of unstructured text into categories a government can act on is a formidable computational […]
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