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Young Europeans Turn to AI Chatbots for Emotional Support, Survey Shows

The survey found 51% of respondents found chatbots easy to talk to about mental health, ahead of healthcare professionals and psychologists.

  • On Tuesday, May 5, an Ipsos BVA survey revealed that nearly one in two young Europeans aged 11 to 25 use AI chatbots to discuss personal matters, with research commissioned by France's privacy watchdog CNIL and Groupe VYV.
  • Approximately 28% of participants meet the threshold for suspected generalized anxiety disorder, driving usage as many cite AI's constant availability and non-judgmental nature as key benefits.
  • Fifty-One per cent found it easy discussing personal issues with a chatbot, compared to 49 per cent for healthcare professionals and 37 per cent for psychologists, though friends and parents remain top choices.
  • More than three in five users describe AI as a "life adviser" or "confidant," though psychologist Ludwig Franke Fyen at Stockholm's Karolinska Institutet warned that "AI can offer information and support, but it should not replace human relationships or professional care."
  • An OECD analysis published last week estimated Europe's mental-health crisis costs roughly €76 billion annually, with 67.5 per cent of those needing treatment across EU member states lacking access.
Insights by Ground AI

10 Articles

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According to the results of this survey by the VYV group and CNIL, one in three young people considers a conversational "psychy" theIA with whom he exchanges.

·Paris, France
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Center

Survey highlights the risks of emotional dependence for the age group between 11-25 years (ANSA)

·Italy
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Reuters broke the news in United Kingdom on Tuesday, May 5, 2026.
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