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A Former Favorite Plummets In Grocery Satisfaction Survey
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A Former Favorite Plummets In Grocery Satisfaction Survey
Six years ago, grocery shoppers were extremely pleased with Wegmans, ranking it best among all grocery stores on a closely-watched annual list. It was the third time the fan-favorite chain topped the American Customer Satisfaction Index. So what happened? The ACSI’s latest annual ranking is out, and Wegmans has plummeted six percentage points in customer satisfaction, dropping it down to the respectable but unimpressive “solidly average” portion…
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