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85% of Bank Clients Plan to Work with Non-Bank Lenders: Report

Summary by Times of India
Corporate and investment banks are losing ground to non-bank financial institutions. Clients demand faster, more transparent, and responsive services. Banks struggle with outdated systems and limited AI adoption. Innovation efforts are not yielding expected revenue or cost savings.

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Capgemini's latest World Corporate and Investment Banking Report reveals that 85 percent of corporate clients plan to switch to non-bank financial institutions within the next 12 months. This is attributed to rising customer expectations and insufficient technological advancements at traditional banks. According to the study's authors, corporate and investment banking clients expect real-time responsiveness (58 percent)... The article "Study: No…

Banks want to strengthen their AI competence through external recruitment (40 percent) as further qualification proves to be challenging Only 29 percent of IT budgets currently flow into transformative technologies Corporate investment bank managers rely on tokenized products (51 percent) to improve performance Increasing customer expectations and disappointing tech initiatives bring corporate and investment banks (CIBs) into

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Times of India broke the news in India on Monday, March 16, 2026.
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